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Are renters covered?

Yes, Renters are covered by RentSmart Protect. In the event of any item being damaged or stolen during the rental period, renters are protected from further expenses.

Useful Link: https://www.rentsmartasia.com/rentsmart-protect/


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How do I submit a damage claim?

  1. REPORT TO RENTSMART
    Login to RentSmart and submit the Insurance Claim form from the Owner Dashboard.
  2. GATHER EVIDENCE
    Fill up the claim form and submit to as much detail as possible with regards to the incident and images of the damage.
  3. CLAIM
    RentSmart will examine the case, determine which party is at fault submit the claim request to the insurance providers

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What happens if the damages done have exceeded the RM 10,000 limit?

Every item is indemnified up to RM 10,000. The risk is up to you, the Owner (Vendor), to list items valued more than RM 10,000.

Useful Link: https://www.rentsmartasia.com/rentsmart-protect/


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What happens if a renter damages my product?

You have 24 hours from the time the item is damaged to inform RentSmart. After conducting our investigation, we will forfeit the Renter’s deposit & that will be handed over to the Owner.

Secondly we will also inform the insurers of the damage. The insurers will determine the value the item is indemnified. Individuals that frequently damage items / products rented could potentially be removed from using RentSmart.

Useful Link: https://www.rentsmartasia.com/rentsmart-protect/


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Am I covered if the renter decides not to return the item?

Yes. When we say we cover lenders against non-return, we mean it.

Renters who fail to return an item are liable to pay the full replacement cost of the item, regardless of the circumstances of the non-return. In the event that the renter is not cooperating and payment is delayed, a strict action might be taken

Useful Link: https://www.rentsmartasia.com/rentsmart-protect/


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Is there an insurance plan that covers my items?

Yes, RentSmart has teamed up with an insurance broker to provide a cover for items that are rented out through RentSmart. The insurance will indemnify the owner in respect of loss or damage as hereinafter provided by payment in cash, repair or replacement not exceeding the limit of RM 5,000.


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