For Renters

How do I know if the products I’m renting is authentic / original?

As part of the verification process of products uploaded unto RentSmart, the Vendor is expected to also include images that certifies the product is authentic. Either they include certificate of authenticity, or tags/labels that certifies the product is not fake.

What happens if I receive damaged goods?

We will investigate to determine which party is at fault and remedial action will be taken subsequent to our investigation. There is no impact to you as a Renter if you did not damage the item/product. However, if you, the Renter, caused damage to the item, we will forfeit your deposit.

What happens if I damaged the product?

If you, the Renter, caused damage to the item/product, we will forfeit your deposit. Individuals that frequently damage items/products rented will potentially be removed from using RentSmart.

How long do I have to wait if there’s no stock for the product?

Supply of items depends on individuals that rent items out. If the item you are looking for is generic, you might be able to find similar items from other Vendors (owners). However if the item you are looking for is specific, then you will be able to determine the availability of the item from the calendar booking.

Would it be risky to rent a product without any reviews?

Since RentSmart Asia is new, most of the products & users are not reviewed yet. However, to ensure that the users are trustworthy, we have verified the identity of every user on the platform. This is assurance enough to trust the users and their respective products.

Will there be more products offered?

Yes, more products will be offered in the future. If you have a product that you are willing to rent, feel free to use our services.

How much is it to start up or is it free?

Setting up an account is completely free of charge.

How much does RentSmart Asia charge me the Renter?

RentSmart Asia charges the Renter a platform fee of 5% of the total amount.

Is there a guarantee money refund if the owner fails to secure their end of the deal?

An investigation will be conducted to determine why the Vendor failed to secure their end of the deal, upon which, the Renter’s money is refunded if the Vendor is found to be at fault.

For products that have no shipping details, do I contact the owner or would RentSmartAsia help?

We have 2 methods to get in touch with the Vendor.

Product Enquiry: You have the option to enquire about the product; this is usually public conversation and relates to general information about the product. Questions that are relevant, would be released to the product page, which will allow other users to see the questions and answer.

Chat: Upon booking the item, you also have the option to chat with the Vendor to decide what time the item needs to be delivered.

What happens if the owner does not show up? Would RentSmart Asia do anything?

RentSmart would contact the vendor to find out why they failed to show up. If the reason is negligence, RentSmart will take the appropriate action.

If the owner fails to keep their end of the deal, are they penalized?

RentSmart will first conduct an investigation to determine why the Vendor did not up keep their end of the deal. Not adhering to our terms of service is a breach of trust between the Vendor and RentSmart, and appropriate action will be taken.

For Owners (Vendors)

Can the verification process become shorter? – 24 hours may be too long for future vendors

New method may be introduced in the future, however as of now, the current method is required to ensure that every user is properly verified.

What happens if a renter damages my product?

You have 24 hours from the time the item is damaged to inform RentSmart. After conducting our investigation, we will forfeit the Renter’s deposit & that will be handed over to the Owner.

Secondly we will also inform the insurers of the damage. The insurers will determine the value the item is indemnified. Individuals that frequently damage items / products rented could potentially be removed from using RentSmart.

Is there an insurance plan that covers my goods?

Yes, RentSmart has teamed up with an insurance broker to provide a cover for items that are rented out through RentSmart. The insurance will indemnify the owner in respect of loss or damage as hereinafter provided by payment in cash, repair or replacement not exceeding the limit of RM 5,000.

What happens if the damages done have exceeded the RM 10,000 limit?

Every item is indemnified up to RM 10,000. The risk is up to you, the Owner (Vendor), to list items valued more than RM 10,000.

What happens if the customer fails to show up?

Same procedure would happen if it happened vice versa. RentSmart Asia would call up the customer and find out why they failed to show up.

Would RentSmart offer any additional help besides being the middleman (In terms of communication with customers and ensuring that both parties ensure complete their side to the transaction)

From the moment the customer sets an order, we will make sure everything runs smoothly behind the scenes. Even after the deal has been made, we would check up with the vendor to ensure that the product is not damaged. We’d also check in with the customer to see if they were satisfied with the overall transaction.

Can I offer any product or is there are standard?

Yes, you may put up any reasonable item on the site. No indecent products as mentioned in the Terms of Service.

Will I be informed about any changes to the website?

Changes on the website should not affect the actual product or steps taken to book a product. Unless it’s a change up in the system then vendors would be informed as stated in the terms of service.

If my product does not do well, would it be taken off the site?

If there’s a breach in the terms of service, RentSmart Asia has the right to remove or ask you to remove the products without warning. Please do read the Terms of Service before signing up.

Can I post as many products as I want or is there a limit?

You can post as many as you want to offer. No indecent products as stated in the Terms of Service.

How much does RentSmart take as commission from me, the Owner?

RentSmart takes a 15% commission from the Vendor (the owner) against the Total Rental Fee.

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