RentSmart
Rental Chronology
Renting online is typically a new experience for many. We’ve created this simple chronology to give you a little insight into the experience of renting. You can use this as a guide for owners and renters so you know what to do. Take note of the yellow-highlighted texts as they are the key points in the process
Booking Approved
Chat with Owner
Contact the vendor via the Chat with Me option on the store's page to make arrangements on delivery time and method.
Respond to Customer
The customer will contact you via the Chat with Me option to make arrangements on delivery time and method.
Meet & Exchange
Meet & exchange item with the owner. Please ensure that item is in working condition and satisfies your requirements.
Meet & Exhange
Meet & exchange item with the customer. Please ensure that item is in working condition and has been cleaned prior to dispatching the item.
Pass the Handover Code to Owner
Renter needs to pass the 4 digit code that is received via email upon booking's approval to the owner before receiving the item
Confirm the Handover Code
Item will be passed to the renter upon code confirmation by owner following the steps below:
At this stage insurance cover will take place on the item rented
After clicking the I Have Delivered The Item in the email, you will be brought to the site to fill in the item handover confirmation form
Return Item
When rental's due, renter needs to return the item to the owner. Ensure that item is working and don't be late for returning.
Receive Item & Complete Rental
Confirm the item is working and in the same condition as when delivered. Complete the rental by clicking on the “RENTER HAS RETURNED ITEM” link in your Booking Confirmation email to complete the rental. In case of any damage has been done to the item, click on Damage/Loss Claim
When owner clicks the button as shown below, he confirms that the item he receives is in good condition
AND
Leave a Review & Submit Refund Request
Review is highly suggested as it can be beneficial for future customers and helps owner's store as well. Also, claim your RM100 security deposit back by submitting a request in the Booking Completed email upon rental's completion
Refund process will take 24 hour at most upon submitting a request
Leave a Review & Submit Refund Request
Review is highly suggested as it can be beneficial for future customers and helps owner's store as well. Also, claim your RM100 security deposit back by submitting a request in the Booking Completed email upon rental's completion
Get Paid
Once the rental is complete, your account will be updated with the earning from this order and you can withdraw it from the Owner's Dashboard
Withdrawal process will take 24 hour at most upon submitting a request
Complete
Rental Safety Tips
In addition to the steps RentSmart takes to help protect our community, we highly encourage our users both owners and renters to stay aware and read up our rental safety tips before they lend or rent any item.
Start
Renting
Whether you’re looking for a bicycle, camera or
costume, it is an endless renting experience
as we have tons of items on the site. Behind every
item is a trusted store owner who can provide you
all the details you need.
Become
an Owner
RentSmart gives the opportunity for people who have underused items in their household to start
listing and earn side income. We also welcome rental companies to register and start putting up their
product on our site.
Start
Renting
Whether you’re looking for a bicycle, camera or costume, it is an endless renting experience as we have tons of items on the site. Behind every item is a trusted store owner who can provide you all the details you need.
