I want to report Owner/Renter/Delivery-Partner showing symptoms

If you meet someone who was exhibiting symptoms such as fever, cough or difficulty breathing, please visit the nearest screening hospital to be tested. 

Also, kindly report the person to customer.care@rentsmartasia.com

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Can I pick up the item at the store by myself during MCO?

Following the latest restrictions from the local authority, you are only can pick up the item if the store is within the 10-KM radius from your place (as of13th of January 2021). Nevertheless, we highly encourage both Renters and Owners to use RentSmart Delivery to handle the pick up and return of the item as we’re trying to minimise physical contact as much as possible.

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What are some precautions that I can follow during this pandemic?

  1. Sanitise each item that you receive. Make sure to use a disinfectant spray with at least a 70% alcohol content
  2. Dispose of your gloves/cloth that you use to wipe the item and wash your hands with soap for at least 20 seconds
  3. Wear mask at all times when going out
  4. For Store Owners, please ensure that your premises are following the latest SOPs provided by the Health Ministry

Learn more at our Rental Safety Tips page
Read the latest SOP for the current MCO from the National Security Council (MKN) here

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